Global Tel Link is a leading provider of inmate telephone, communications and payment systems. Global Tel Link (GTL) offers jail phone services for family and friends of inmates. A user can set up an ADVANCEPAY account, which is a prepaid inmate calling account. The accounts can be organized for their existing telephone numbers. Payment can be made through credit cards, money orders, checks or through Western Union.
Free Chat Feature
When the inmate wants to make a call to his family or friend for the first time, there is a free chat feature available from the Global Tel Link service. The initial statements contain the standard greeting by the automated operator, including the name of the inmate and correctional facility and a notification that the call may be monitored or recorded. The recorded message also provides a full explanation of the AdvancePay option and the free chat feature. In the event that collect calls are not allowed for that telephone number, they can either accept or reject the call. Once accepted, Global Tel Link connects the inmate so they can have a brief Free Chat. After the chat is over, the automated message breaks in and the family or friends have the option of setting up an AdvancePay account so that they can accept the calls that the inmate makes to them in the future.
AdvancePay Account from GTL
ADVANCEPAY allows inmates to call the telephone number of the family or friend without the restrictions of standard billing. Sometimes, the particular telephone number is restricted from accepting collect calls from the inmate and in this case the automated operator from Global Tel Link will inform you with details of the AdvancePay option. The family or called party can then create their prepaid account for that telephone number with a payment, either through MasterCard or Visa in denominations of $25 or $50. When the payment is made, the parties will be connected again and the call cost will be deducted from the AdvancePay account with Global Tel Link. Once the balance has been reduced, so that there aren’t enough funds to cover the cost of a one-minute call, the system will automatically provide the option to add more money to your account.
If, at any point of time, the person wishes to put an end to the AdvancePay account, and request a refund of any remaining balance; he must notify Global Tel Link within 90 days of the account´s last use. An administrative fee of $5.00 will be deducted from the remaining balance before refund to cover the cost of the account closure. Accounts that remain inactive for more than 90 days are automatically dissolved.
In addition to the traditional AdvancePay service, GTL offers an International AdvancePay program. This program allows friends and relatives of inmates to establish an AdvancePay account via Western Union or ConnectNetwork from over 150 countries and territories, provided the facility where the inmate is housed allows international calls.
Prepaid Call Options
Global Tel Link is a prison phone service that offers Inmates to purchase prepaid inmate calling vouchers from the facility or commissary. With these prepaid vouchers, they can access direct dialing and have control over their calls with the benefit of providing revenue for the facility.
Prepaid Vouchers –Keep in Touch Vouchers
Global Tel Link offers Keep in Touch vouchers for inmates, which can be bought from the commissary for making prepaid calls. Inmates must take the voucher to a phone in the correctional facility, choose their desired language, enter the number they wish to dial and select option 5 from the menu to cash the voucher. He will have to provide the voucher number, value, and the PIN number in response to the automated prompts. After the voucher is validated, the inmate can access the prepaid amount just by using his PIN. The inmate can now place prepaid calls by simply choosing the prepaid call type and entering the PIN during call setup.
Call Control Feature
AdvancePay calls operates with the same safety features as of other jail calls and allow the jail to have call control with all the usual validation before a call is put through to the called party. Before connecting the call, the Global Tel Link platform will make all validations and the call is subjected to all the usual restrictions of the collect calls. These include restrictions on the numbers that are blocked, restrictions on the time of day the call is made along with the duration of the call and other such restrictions that are applicable.
When an inmate is released from prison, they need to have their commissary make a written request on their behalf in order to obtain a refund. It must include the inmate’s name, PIN, mailing address and name of the correctional facility.
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